Your assistant

Your assistant (Tools → Your assistant) is a structured course, step by step, forfirst start-up : country, activity, catalog, account, payments, delivery, emails. He writes the settings to Configuration.

THECo-pilot(spark button, present on almost all Torlann pages) answers your questions as you go, offers guided tours and can rely on AI if you have connected an API key. It does not replace the startup wizard.

No. The wizard speeds up initial setup by asking the right questions in the right order. All settings remain accessible and can then be modified inConfiguration(VAT, email templates, design, etc.).

No. You can exit the wizard (see below) and create products fromCatalog → Products. On the other hand, as long as the setup is not markedready, some dashboard actions can remain “finish configuration” oriented.

Torlann Menu:Tools → Your assistant.

To thefirst activationon a new site, Torlann can redirect you there automatically and temporarily hide the side menu (full screen mode) until the end route or until you exit the wizard.

The setup is not yet complete (ready status) and you have not exited the wizard. Torlann takes you back to the course to avoid a half-configured shop.

Solutions: complete the wizard, or click on thecrosstop right to “Exit the wizard” and access the full menu.

Use thecross (×)in the top bar during immersive mode. Your already validated entries are kept; the setup remainsin progress. You find the dashboard and the usual Torlann menu.

Return toTools → Your assistant. The route resumes at the last unfinished step (or at the welcome screen if nothing has started).

Torlann displays the most relevant screen:

• Welcome— setup not completed, no flow in progress;
• Wizard— step-by-step configuration (country, activity, catalog, etc.);
• Import catalog— analysis, correspondence, overview;
• Pictures— processing of visuals after import;
• Finished— recap once (first completion);
• Catalog hub— import/export and transfer of config once the store is ready.

Typical progress bar (some steps may be hidden depending on your choices):

1. Welcome
2. Country— currency, VAT and main language
3. Regions— if the country manages several sales zones
4. Activity— products or services, method of sale
5. Your products— example model or file import
6. Your account— identity, contact, logo
7. Payment— if online or mixed sales
8. Delivery— if physical products + online sales
9. Emails— sender and notifications
10. Verification / Done

The stepCountry & taxationDetailed information may appear depending on the market. ConsultConfigurationfor advanced settings.

Torlann adapts the wizard to your answers:

• Quote only— the Payment and Delivery steps are hidden;
• Services without shipping— Delivery can be skipped;
• CSV import successful— the “Your products” step (structure + mode) may already be set;
• Countries without regions— the Regions step does not appear.

• In progress— the wizard is not completed;
• Almost ready— products exist but setup steps are still missing;
• Ready— assistant course completed; the catalog hub and full menu are available.

Have products (e.g. demo)is not enoughto mark the store ready: you must have validated the course or the obligatory stages.

Yes, on most stages of the wizard. The steps already validated or become unnecessary (e.g. after an import) can be removed from the progress bar to avoid blank screens — the Back button then takes you back to the previous useful step.

No. Each validation writes to the Torlann options (Configuration), which you can change at any time. The wizard is a shortcut, not a lock.

The country of the store determines thecurrency, thereDefault VAT, THEcarriers offered, legal fields (SIRET, RCS, etc.) and language main email address. This is a structuring choice — which can then be modified in Configuration, but to stabilize before opening to the public.

Only for countries where Torlann manages several sales regions (e.g. certain federations). You can cover the entire country or limit it to the areas you actually serve.

Go toConfiguration → Country & taxation(or repeat the step concerned if the wizard is still active). Then check currency, VAT, carriers and legal notices.

You indicate whether you mainly sellphysical productsorservices, then thecatalog mode:

• Online sales + quote— basket, orders and quote form;
• Online sales only— no Quote menu;
• Quote only— no online payment or delivery.

Details:Configuration → Catalog.

The stepsPaymentAndDeliveryare omitted. You configure identity, catalog (or import), quote notification emails, and the public form in Configuration → Quotes.

Yes, inConfiguration → General → Catalog. The Torlann menu adapts (hiding Orders, Quotes, Payments, etc. depending on the mode). Remember to check public pages and customer journeys after the change.

• Example model— preloaded Torlann catalog (craft products, variants, images, promos, quote scenarios). No files to prepare; click onContinueto start the automatic import.
• Import my file— submit yourExcel or CSV(personal product list).

The “I start my store without file” option no longer exists: then add products from Products if you prefer to enter by hand.

A demonstration CSV (~8 artisan/small brand type products) with categories, attributes, variants, promo price, weight, image URLs and quote compatible examples. Ideal for testing mapping, public store and back office before your real catalog.

Yes. You can advance in the wizard without importing, then create files inProducts. Import remains available from the assistant (hub) or the product list.

CSV, TXT(separator recognized automatically) andXLSX(Excel).

Recommended encoding: UTF-8 for accents and currency symbols.

Yes. The scan detects several common export formats and provides aautomatic matchingcolumns (mapping). You can manually adjust in the Matching step if necessary.

At a minimum:product nameAndprice.

Useful columns: SKU, categories, stock, weight, descriptions, image URLs, variant attributes,product_id / variant_idfor reimports.

After uploading, Torlann:

1. Analysisthe file (100% local, without AI);
2. Propose amappingcolumns → Torlann fields;
3. Displays apreview(creations, updates, unchanged lines);
4. Execute itimportafter your validation.

If the detection is reliable, the mapping step can be short or automatic.

No by default.The import is anon-destructive synchronization: it creates or updates according to the preview plan, without emptying the store.

A modecrushingmay require explicit confirmation if products already exist. Torlann never automatically deletes products that are not in the file.

Matching order:

1. product_id(Torlann export column);
2. SKUs ;
3. Otherwisecreationof a new product.

The match on name alone is not used. For reimports, first export your catalog from the hub or Products to store identifiers.

Yes.Catalog → Products → Importuses the same engine (analysis, mapping, overview). The wizard remains recommended at the first launch because it continues with account, payments and emails.

If your file containsRemote image URLs, Torlann puts them in line waiting and downloads them asynchronously (so as not to block the import). The Photos step allows you to track progress and complete missing visuals.

Yes. You can resume the wizard (identity, payments, etc.) and process the images later from the catalog hub or by editing the product sheets.

• URLs in the CSV (automatic download or dedicated step);
• archiveZIPor cloud link (Drive, Dropbox, etc.) depending on the screen offered;
• manual upload product by product;
• URLs on thesame domainque le site : copie locale immédiate à l’import.

Pour les catalogues à variantes (ex. couleur), Torlann peut associer une image parattribute term(Rouge, Bleu…), indépendamment du stock et des prix. Utile pour les pastilles couleur sur la fiche produit.

Company name or commercial name, contact email and telephone number, logo if available. Legal fields (SIRET, intracom VAT, legal form, RCS) depending on your country — assisted filling possible in France via company research.

Non pour terminer le wizard, mais recommandés avant la première facture ou vente B2B. Complétez-les dans l’assistant ou dansConfiguration → Your account.

Nom et adresse d’expéditeurdes e-mails clients, plus l’adresse qui reçoit lesnotifications(nouvelle commande, nouveau devis). Les valeurs par défaut reprennent votre compte — modifiables ensuite dansConfiguration → Emails.

No.Torlann optimizes deliverability automatically (sender alignment on the site domain, queue and retries in case of failure). Customer responses arrive at your contact address (Reply-To).

Oui, toute adresse valide est acceptée dans les réglages. Torlann envoie via l’infrastructure du site tout en conservant votre adresse pour les réponses.

• Virement bancaire— disponible sans option Pro (IBAN / instructions) ;
• stripeetPayPal— Pro features (API keys required);
• at least one active way if you sell online.

SeeConfiguration → Payment.

Without a Pro license (or on the Free WordPress.org edition), advanced payment methods arelocked : the toggle remains deactivated and an insert offers moving upmarket. The transfer remains usable.

If you sellphysical productsonline (not in quote mode only). You configure one or more carriers, fixed rates or weight levels, possibly collected on site (click & collect).

Yes, inConfiguration → Shipping: zones, levels, free delivery, product weight on each sheet.

Once all mandatory steps have been validated. The end screen (recap + next actions) only appearsonly onceby installation, then you go to the hub.

Catalog dashboard visible when setup isready: reimport/synchronize, export CSV, transfer store configuration (JSON), access to variation photos. This is not the first installation screen.

Submit a new CSV/XLSX (preferably exported from Torlann withproduct_id). The same analysis → preview → import flow applies. A summary screen confirms synchronization.

Yes, from the hub: export / import of a filestore configuration(Torlann settings, not the products). Products go through separate CSV export.

Yes. The sandbox account (demo / demo-demo) imposes often thesample catalogand disables the free import of personal files. Real Stripe and some options are also restricted.

Only in demo environment: quickly pre-populates identity, carrier and test payments to explore the store without entering everything by hand.

On torlann.com (active license), CSV import/export is included. The editionFreeon WordPress.org also includes basic CSV import; some surfaces display a padlock for Pro functions depending on the installed edition.

The back office remains viewable and your entries are retained. New product creation and online sales may be suspended until renewal. SeeInstallation → Expiration.

Demo or imported products do not automatically mark the setupready. Complete the remaining steps (account, payment if sale, emails, etc.) or check the status in the Torlann dashboard.

• CSV/XLSX format and UTF-8 encoding;
• ColumnsnameAndpricewell mapped;
• File size and server PHP upload limits;
• Overwrite confirmation if requested and products already present;
• On demo: personal import may be blocked.

Common causes:

• URL inaccessible from the server (hotlink, HTTPS, firewall);
• import interrupted before the end of the photos job — resume from the Photos step or the hub;
• hosting limiting outgoing requests — contact your host.

No.Disabling retains Torlann options. Only thedeletionof the plugin (complete uninstallation) erases the setup and allows you to replay a first installation.

On a disposable site: remove the Torlann plugin (not just deactivate), reinstall, or clear optionstorlann_settingsif you know what you're doing. Save products and orders first if the site is real.

Use theCo-pilotfor questions punctual, this guide for the procedure, and thesupport torlann.comfor a blocking case (licensing, hosting, complex import).